SpectrumBPO ecommerce account management Agency

The brand owner was constantly bogged down with day-to-day tasks—responding to customer queries, managing inventory alerts, and monitoring performance metrics. By outsourcing account management in amazon to SpectrumBPO, they finally had the freedom to focus on product development and strategy.

The account managers handle everything from policy compliance checks to customer service and order issues, ensuring smooth operations. This proactive management also helps prevent account health issues, which could have led to suspension or reduced visibility.